LODGE RESERVATIONS REGULATIONS 2019
Please note the following points to consider when making reservations for our
1.– ON RESERVATIONS
All reservations must be requested to our Reservations Department by e-mail (firstname.lastname@example.org) or via WhatsApp 984709811 We will request the Rooming List or the reconfirmation of the Group or Groups days before the date of entry of the same.
Changes in reservations will be accepted at least 48 hours before the date of arrival of passengers.
The Pre payments that our Department of Reservations requests, will have to be made in the indicated term.
Any pre-payment received before the date of departure of passengers is immediately invoiced, so that once drawn up the invoice will be impossible to make total or partial refunds of it, the balance may be applied in future reservations.
Passenger cancellations will be accepted 15 days prior to the scheduled date for the use of services at our Lodge.
If the reservation is cancelled within the established time, we will proceed to charge cancellation fees (NO-SHOW).
In the case of Groups, cancellations will be accepted 10 calendar days prior to the scheduled date for the use of services.
Groups that have a Rooming List or have been reconfirmed and cancel their reservation within the previous 05 days will be charged NO- SHOW.
We hope to count on your valuable collaboration that will surely result in a better service and speed in our Reservations Department.
Yours sincerely; RESERVATIONS DEPARTMENT CUSIPATA RIVER LODGE